Terms & Conditions

Our website address is: https://www.saltlampsuperstore.ca  (Operating under the company Salt Wellness Centre Inc.)

(Herafter referred t as Saltlampsuperstore.ca)

Shipping & Returns

Payment

We accept PayPal and Credit cards transactions.
Please update your PayPal account details to match your current address.
In our Storefront, located at 103 – 15303 31 Avenue, South Surrey, BC,  we accept Cash and credit card at this location. 
We also take Credit Card Payments over the phone and in store.

Shipping

All orders are shipped daily by 2 pm (PST) Monday to Friday.

All items are boxed or bubble wrapped and shipped with either Canad Post, FedEx or other reliable Couriers (depending on the item being Shipped).
Please allow up to three (3) Business days for packing, processing, and shipment of your item.
Our website allows customers to see the shipping costs which are solely based on a product’s total weight combined with their location.
All shipping charges and postage costs are calculated in the checkout area before payment is finalized.
With each purchase, tracking information will be emailed to the customer’s designated email address.
This enables all orders to be tracked with the information or tracking number.
Depending on specific instructions some orders require a signature upon delivery or with authority to leave.
All questions concerning shipping delays, returns and damages can be directed to floatbreatherepeat@gmail.com

Wrong or Incorrect Addresses

Saltlampsuperstore.ca cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers.
We cannot ship to PO Boxes, GPO’s or Parcel lockers,  only to residential/home/office addresses 
Should an address be incorrect and the delivery is made, the customer assumes responsibility for the entire purchase.
If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to the Saltlampsuperstore.ca distribution centre hence for reshipment, the customer will bear the cost for re-delivery and shipping charges

Redirection

In the case that the delivery address needs to be changed after the order has been processed, a $15.00 redirection cost will be charged. Additionally, the order may take an extra 2-3 business days to arrive.

To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
Please update your PayPal account details to match your current address.

Returns/Refunds Policy

Here at the saltlampsuperstore.ca, we take care in wrapping all items being shipped out of our store, however, if an item arrives at its destination damaged, please contact us immediately.

Himalayan Salt Factory has a money back guarantee on all purchases, within 10 days upon receiving the order (excluding all shipping, postage and handling costs)
Every product on our website is unique in its natural form, shape, and size hence we ensure that customer satisfaction is achieved.If you are not satisfied with the quality of the products you have purchased, we will consider issuing a refund.This, however, is on a case to case basis under the following conditions:

  • The customer must contact/ notify us within 3 days of receipt of your order. If you are dissatisfied with a product or its delivered condition, you will have to provide us with order details.
  • Any product returned to saltlampsuperstore.ca must be in its original condition (i.e. unopened).
  • After the above conditions are met and notification of the refund/ return request saltlampsuperstore.ca will contact you to arrange for the goods to be returned. Our postage liability will under no circumstances exceed the cost of postage on the original purchase.
  • NOTE: saltlampsuperstore.ca  will only refund return shipping and postage costs if the item is in any way faulty. The limit of our liability for returns postage cost extends to the cost of the postage you paid to have the item delivered to you in the first instance.
  • Saltlampsuperstore.ca reserves the right to refund the product price, provide you with a credit for future purchases or send a replacement product as we see best appropriate to the circumstances of the return. Moreover, if there is any reasonable cause to believe that a buyer is abusing our Return/Refund policy, we reserve the right to suspend or cancel entirely the policy with regards to the specific buyer or cancel any pending orders as such.
  • Saltlampsuperstore.ca does not accept responsibility for any items that are lost or deemed missing by Canada Post (or relevant courier) after tracking lodgement and will not offer compensation for such orders. In this circumstance, we will always arrange for Canada Post (or courier used) to investigate any missing parcels and exhaust all avenues available to track down the missing item.

Product Changes

Salylampsuperstore.ca is fully committed to only selling products that meet all Canadian regulatory requirements and comply with relevant safety and quality standards. With this said, however, any item listed for sale on the website may be withdrawn or removed if the product:

  • Becomes unavailable or out of stock
  • Wrongly listed online or had an incorrect description